If you’re a Citibank customer who received robocalls about an overdue account, you might be eligible for a significant payout—up to $850. This is part of a larger $29.5 million settlement Citibank has agreed to pay out to customers it allegedly contacted without permission. With the claim deadline fast approaching on April 20, 2025, now’s the time to check your eligibility and file your claim.
Overview
The Citibank robocall settlement stems from a lawsuit accusing the bank of violating consumer rights under the Telephone Consumer Protection Act (TCPA). The bank allegedly used automated dialing systems to contact customers about credit card debts—without getting their prior consent. Although Citibank hasn’t admitted guilt, they’ve agreed to settle to avoid further legal battles.
Here’s what you need to know at a glance:
| Key Detail | Information |
|---|---|
| Payout Per Person | Up to $850 |
| Total Settlement Fund | $29.5 million |
| Eligible Call Dates | August 15, 2014 – July 31, 2025 |
| Claim Deadline | April 20, 2025 |
| Final Approval Hearing | January 14, 2025 |
| Claim Website | Citibank TCPA Settlement |
Background
This case centers around robocalls—automated phone messages sent to customers without their consent. These calls often came from debt collection departments, especially targeting those with past-due credit card balances.
Under the TCPA, companies must get written permission before contacting you using robocalls or auto-dialers. Since Citibank allegedly failed to do that, this lawsuit emerged to hold the company accountable.
The settlement doesn’t mean Citibank admitted wrongdoing, but it does provide financial compensation to those affected.
Impact
If you’ve ever been on the receiving end of these calls, you know how frustrating and intrusive they can be. They disrupt your day, invade your privacy, and in some cases, cause stress and anxiety.
This $850 compensation isn’t just about the money—it’s a statement that consumers deserve respect and control over how and when they’re contacted. It’s also a reminder to companies that ignoring consent laws won’t go unchecked.
Eligibility
To be eligible for the Citibank robocall settlement, you must meet all three of these conditions:
- You were a Citibank credit card or loan customer at any time between August 15, 2014, and July 31, 2025.
- You received one or more robocalls regarding a past-due account.
- You did not provide explicit consent to be contacted in this way.
If that sounds like you, you can go ahead and file a claim.
Claim
Filing a claim is simple but requires attention to detail. Here’s your step-by-step guide:
Step 1
Head over to the Citibank TCPA Settlement site. All necessary forms and information are available there.
Step 2
Provide your:
- Full name
- Contact details
- Description of when and how you received the robocalls
- Any supporting documentation (screenshots, call logs, etc.)
Be honest—false claims could get rejected or lead to legal issues.
Step 3
The final day to submit your claim is April 20, 2025. Miss that deadline, and you’ll miss your chance.
Step 4
The court will hold a final approval hearing on January 14, 2025. If everything checks out, payments will begin shortly afterward via direct deposit or mailed checks.
Tips
Don’t want to deal with robocalls again? Here’s what you can do:
- Register your number with the National Do Not Call Registry
- Use apps like RoboKiller, Hiya, or Truecaller
- Update your contact preferences with service providers to opt out of marketing calls
Citibank’s Track Record
Citibank has faced similar lawsuits in the past, making this a repeat offense in the eyes of some critics. The banking industry has been under growing pressure to respect customer privacy, and settlements like this reflect the importance of proper communication practices.
While the company avoids lengthy court proceedings, consumers gain both compensation and assurance that their voices matter.
FAQs
Who qualifies for the $850 payout?
Citibank customers who got robocalls between 2014 and 2025.
What is the deadline to file a claim?
April 20, 2025 is the final date to submit your claim.
Where do I file the claim?
On the Citibank TCPA Settlement official website.
Do I need proof of the calls?
Not required, but documentation helps your claim.
How will I get paid?
Via direct deposit or a mailed check after approval.
